md1122 Privacy Policy
This policy clearly describes how your personal information is collected, used, stored, and protected on the md1122 platform.
Introduction and Scope
This privacy policy applies to all individuals who use the md1122 website (https://md1122.cam) and its related services.
General Overview
md1122 is an online casino and sports betting platform that provides services to users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy will inform you about what information we collect, why we collect it, how we use it, and how we keep it protected.
By using our website, you are considered to have agreed to the terms described in this privacy policy. This policy may change from time to time, so we encourage you to visit it regularly.
Who This Policy Applies To
- Any person who visits the md1122 website
- Any person who registers or attempts to register an account on md1122
- Anyone who uses our gaming services
- Anyone who contacts our customer support team
- Anyone who makes transactions using any of our payment methods (bKash, Nagad, Rocket, Upay)
Age Restriction
The md1122 platform is only for those aged 21 and above. We do not knowingly collect personal information from minors. If a minor uses our services and this comes to our attention, the relevant account and information will be deleted immediately.
What Information We Collect
md1122 collects only the information necessary to provide its services. Details are described below.
Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth and age verification information
- Email address
- Mobile number
- Residential address
- National ID or passport number (for KYC verification)
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus claim and usage information
Full bank account numbers or card details are not stored on our servers.
Technical and Usage Information
- IP address and device information
- Browser type and version
- Operating system information
- Date, time, and duration of visits
- Which pages were visited
- Gaming activity and session data
Cookie and Tracking Information
We use cookies and similar technologies to improve your experience. These include session cookies (deleted when the browser is closed), persistent cookies (to save preferences), and functional cookies (to maintain login state). You can control cookies through your browser settings, though doing so may limit some services.
Communication Information
When you contact us through our 24/7 live chat support or by email ([email protected]), records of those conversations are kept. This helps us improve our service quality and resolve your future issues more quickly.
Purpose of Information Use
md1122 uses your collected information only for specific and legitimate purposes. Those purposes are described below.
Service Operations
- Account creation, verification, and maintenance
- Processing deposits and withdrawals
- Distributing bonuses and rewards
- Providing and managing gaming services
- Confirming the validity of transactions
Security and Fraud Prevention
- Detecting fraudulent and deceptive activity
- Ensuring account security
- Complying with anti-money laundering policies
- Preventing minors from accessing the platform
- User identity verification (KYC)
Service Improvement
- Analyzing and improving website performance
- Personalizing the user experience
- Making decisions on launching new games and services
- Monitoring and improving customer service quality
Communication and Notifications
- Sending important account-related notifications
- Informing about new promotions and offers (subject to consent)
- Responding to customer service requests
- Notifying about changes to policies
Information Sharing Policy
md1122 never sells your personal information to third parties. However, information may be shared in certain limited circumstances.
When Information Is Shared
- Payment processors: With payment partners such as bKash, Nagad, Rocket, and Upay, only the information necessary to complete transactions.
- Technology partners: With verification, security, and fraud prevention service providers, under strict confidentiality agreements.
- Legal obligations: With relevant authorities in accordance with government or judicial orders.
- Business transfers: In the event of a merger or acquisition, with prior notice given to users.
When Information Is Not Shared
- With advertisers or marketing companies
- For sale to third parties for commercial purposes
- With social media platforms for the purpose of creating personal profiles
- With any unauthorized third party without your consent
md1122 executes confidentiality agreements with all third-party partners and holds them responsible for protecting the information they receive.
Information Security Measures
We follow industry-standard technology and practices to protect your information.
Encryption
Our website uses SSL encryption (TLS 1.2 or higher). Every data transfer between your browser and our servers is fully encrypted, making it impossible for third parties to steal information.
Secure Storage
Your information is stored on secured servers and only authorized personnel can access the information they need. Passwords are stored in hashed form, never in plain readable text.
Continuous Monitoring
Our security team monitors systems 24/7. Any suspicious activity is detected immediately and necessary action is taken. Regular security audits are also conducted.
Response to a Data Breach
In the event of a data breach, md1122 will make every effort to remediate it quickly. Affected users will be notified as soon as possible. The nature of the breach, potential risks, and what steps you should take will be communicated clearly. We always handle such situations with transparency and accountability.
Your Rights
As a user of the md1122 platform, you have the following rights over your own information.
Right to Access
You can request to know what information we hold about you at any time. Upon request, we will provide a copy of that information.
Right to Correction
If any information we hold about you is incorrect or incomplete, you can request a correction. We will update it within a reasonable time.
Right to Deletion
You can request to close your account and delete your stored personal information, though some information may need to be retained for a specific period to fulfill legal or regulatory obligations.
Right to Object to Processing
You can withdraw your consent to marketing communications at any time. This will have no effect on your use of the core service.
Right to Data Portability
You can request your information in a structured, commonly used format that you can use elsewhere.
Right to Restriction
In certain circumstances you can request that the processing of your information be temporarily restricted, such as when there is a dispute about the accuracy of the data.
Contact us to exercise your rights:
Through 24/7 live chat support
We generally aim to respond to your request within 30 business days.
Data Retention Period
How long we keep your information depends on the type of information and legal requirements.
Active Accounts
While your account is active, we retain all information necessary to provide our services. This includes account details, gaming history, and transaction records.
After Account Closure
Even after an account is closed, financial transaction records and KYC information are retained for a specific period for legal and regulatory reasons. After that period, the information is securely deleted.
Extended Retention in Special Circumstances
Information may be retained for a longer period in the following circumstances: (1) ongoing legal or regulatory investigations; (2) records of fraud allegations or banned accounts, to prevent the same individual from re-registering; (3) matters related to financial disputes or chargebacks. Outside of these cases, we do not retain any personal information beyond what is necessary.
Third Parties and Other Matters
Game Providers
Games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi are operated on our platform. These providers may process gaming data according to their own privacy policies. Please visit the respective provider's website for details about their policies.
International Data Transfers
Some technology partners may be located outside Bangladesh. In such cases, we ensure that data transfers are carried out under appropriate protective measures and that the receiving party maintains equivalent privacy standards.
Responsible Gaming & Data
As part of responsible gaming, we monitor users' playing patterns. If problematic gambling behavior is identified, the user will be offered support. Data collected for this purpose is used for the user's well-being, not for marketing. For more details, please visit our Responsible Gaming page.
Policy Changes
md1122 reserves the right to update this privacy policy at any time. In the case of significant changes, a notice will be posted on the website and registered users will be informed by email. Continued use of the platform after a policy change will be considered acceptance of the new policy.
Contact Us
If you have any questions or concerns about this privacy policy, please get in touch with us.
Privacy-Related Contact
To exercise any rights regarding your data, raise a concern, or ask questions about this policy, please contact our support team. Our 24/7 live chat support provides service in Bengali.
Email: [email protected]
Live Chat: 24 hours, 7 days a week — in Bengali
For privacy-related requests, please contact us using your registered email or account details so that we can verify your identity.